Engaging Public Sector Clients: From Service-Delivery to Co-Production by John Alford

Engaging Public Sector Clients: From Service-Delivery to Co-Production



Download Engaging Public Sector Clients: From Service-Delivery to Co-Production




Engaging Public Sector Clients: From Service-Delivery to Co-Production John Alford
Language: English
Page: 272
Format: pdf
ISBN: 0230223761, 9780230223769
Publisher:

Review

'In this controversial but illuminating work, Alford has not only bitten off, but thoroughly chewed over and digested a critically important but widely ignored aspect of public management: the processes that government agencies rely on to engage the clients to whom they deliver services, and on whom they impose obligations.' - Mark Moore, Harvard Kennedy School, author of Creating Public Value 'Co-production has moved to the centre of debates about public service reform, and its importance is bound to rise... John Alford's book is a masterly survey of the field, fusing history, evidence and analysis. He brings to the fore how fascinating, and difficult, co-production can be.' - Geoff Mulgan, Head of the Young Foundation, former head of Demos and adviser to PM Tony Blair, author of Good and Bad Power

About the Author

JOHN ALFORD is Professor of Public Sector Management at the Melbourne Business School, University of Melbourne and also at the Australia and New Zealand School of Government, Australia. His research and publications are on organization-client relationships, public sector strategy and inter-organizational collaboration.

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